Delivery & warranty Information
When will I receive my order?
After you have successfully placed your order, our Customer
Service team will conduct a verification process and update you as soon as
possible by email and SMS.
After your order is verified, you can expect to receive your order within the following time frame:
· In Metro areas: 1 - 6 working days (except Sunday and holidays)
· In Non-Metro areas: 3 - 10 working days (except Sunday and holidays)
How do I check delivery lead time of a product?
Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer. For further details on delivery lead times, enter postcode to check delivery options and lead time at the CHECK box on product information page.
We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
I need my order now, Can wme speed up the delivery?
Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the seller you have ordered from. Please refer to the promised delivery date provided when your order was confirmed.
Should you still want your items earlier, you may coordinate with the courier partner once the item is “Shipped”.
I just received an email saying that my item has been shipped.
When will I receive my order?
Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days for Metro areas and 3-10 business days for non-Metro areas. Imported items may take longer for delivery.
Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
I ordered multiple items, but why did I receive only one email
and one tracking number?
Your multiple items might come from different time . Thus, you will be receiving individual emails for different items depending on the current status of your item from us.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location our supplier, your shipping destination and the courier partner's delivery schedule in your location.
Why do I receive my order in separate deliveries?
Products may be shipped from various facilities and therefore deliveries may perform at different times.
Do note that items that are shipped from international may experience delays during customs clearing.
Can I cancel my Pre-order after order has been confirm?
Unfortunately we are unable to accommodate to your request for cancellation once the Pre-Order item has been confirm.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for
cancellation once the item has been shipped from our store.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a
confirmation and indicate a second party at the point of purchase to identify
You can also contact our customer service at 016-495 9000 immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
Is there any domestic area wme cannot deliver to?
wme can try deliver to all serviceable areas.
We work in partnership with 4 big logistic companies: Ta-Q-Bin, GDex, Poslaju, Citylink and also have our own delivery team to serve our customer best.
Does wme offer international shipments?
International shipment please call for quote at wme.
Can wme deliver the package to my office?
wme will deliver your order following the address you provide during checkout, whether it is your house address or office address.
Can I pick up my order at wme office?
WME provide you with a self-service delivery location to pick up your orders.
Warranty Terms and Conditions
- The Warranty period is valid from the purchasing date through the specified period on the front page of this warranty.
- Warranty shall cover damage to product from normal usage or manufacturing defect only. Customer shall deliver the product to Service Center and be responsible for other expenses incurred from delivering the product to Service Center such as insurance, custodian fee, transportation fee and taxation, etc.
- guarantees to repair and replace parts without charge under the following conditions:
- To deliver the product within warranty period to Service Center, Customer shall present the full filled out warranty card without any amendments such as crossed, erased, amended, or torn, unless Customer has registered the warranty online through. In addition, Customer shall present the receipt for proof of purchase indicating the date of purchase, type of product, name of store or distributor, when delivering product to acquire the service, otherwise,All service centre reserves the right to refuse warranty.
- This warranty does not include consumables such as cartridge, ink, toner, print head, case, scanner, drum, paper, light bulbs, extrusion heat set (fixing), roller, ITD, ITB, Oil & Web Roller, Waste Ink, absorber and; other components such as copy board glass, telephone headset, external cover, hard & floppy disk drivers, interface units, adapter, batteries, charger, etc.
- This warranty shall not cover for software driver or utility program that is part of the product set.
- Damages that is not covered by this warranty i.e. misusage, storage of product under improper environment, the operational system and peripherals does not qualify as stated in the manual or peripherals not appropriate to product’s usage, damage caused by animal or insect entering into the product, customized or modification to part of product, disaster, natural disaster or force majeure, electric power outages or water entering the product etc. Customer shall be responsible for part, service fee and expenses to deliver product into service.
- This warranty does not include any damage incurred against people or property or business loss of customer.
Remarks: In order to ensure the efficiency and quality of usage and long life cycle without causing further damage, Customer is recommended to use the genuine part, consumable and/or service from authorised distributor only.